Salesx training6/13/2023 Now you know what you can save, but what is your ROI? Leveraging TeamViewer xInspect, training was streamlined through an increase in content creation capabilities, resulting in 100% remote AR-powered training with Return on Investment (ROI) seen after four sessions. One powerful example of the saving potential here comes from Plug Power, a hydrogen solutions provider that uses its innovative technology to power electric motors with hydrogen fuel cells. Cost per training hour per new employee.Number of training hours per new employee.Estimate your savings potential by taking these factors into account: Reducing costs in the area of employee training can be an incredibly efficient way to cut costs and make training more widely available to employees. Here, AR represents a great chance to make the valuable knowledge of different expert groups easily accessible to other groups – either through standard training modules or direct calls. The “old-school” workforce are stronger in traditional mechanics and the younger workforce are better at fixing software related issues – however, both need each other and both groups are often scarce. This creates a knowledge gap on both sides. The workforce that is to replace them are generally attracted to other job types and tend to have a greater focus on the more software-heavy electric vehicles. Particularly in the mechanical field, a large portion of the experienced personnel is retiring in the coming years. AR presents an opportunity to streamline training through more substantial content creation capacity, allowing for a partly or fully remote on-boarding process.įurthermore, this represents opportunities in terms of strengthening knowledge sharing and on-going employee training. Oftentimes, current setups require in-person training sessions, which are not only costly but also hard to organize if you only have a limited number of trainers available. In a highly competitive industry such as the automotive industry, it is essential to keep training and onboarding procedures accurate and efficient. #3: Save money through lower training costs By solving issues faster, BMW dealers can get customers back into their cars sooner.”Ĭlaus Eberhart, VP Aftersales, BMW of North America „ This (AR-powered workflow support) is a great example of how we are applying new technologies to help our technicians work more efficiently and further our commitment to offer the best possible service experience for BMW customers. After implementing TeamViewer Frontline solution, xAssist, BMW reported gaining a significant competitive advantage because of the improved time-to-resolution. To get an idea of the impact of AR-powered remote expert assistance in the industry, look towards BMW. with superior service levels being offered at a premium price. Reduction in number of SLA violation with AR-powered supportįurthermore, offering a superior after-sales service can translate into a new revenue stream and a faster return on investment (ROI), e.Current number and cost of service-level agreement (SLA) violations.Current average time-to-resolution per service case.When implementing this type of AR-powered support, your savings potential will center around:
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